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Accounting Specialist

Société Financière Manuvie

This is a Full-time position in Victoria, BC posted July 13, 2021.

Are you looking for unlimited opportunities to develop and succeed?

With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description Reporting to the Manger of Operational Accounting and Billing Shared Services (AO), the Operational Accounting Billing Specialist will be a hybrid role performing both billing and accounting functions to ensure financial integrity to our billing and income statement activity.

The billing aspect of this role will cover both Affinity and GB Reinsurance and Affinity Travel & Non-Travel business The role will also support ongoing Affinity Project by providing input on current processes.

Adhoc support for Write Off and Balance Sheet functions as required As a representative for Accounting Operations in a billing and payment function, this is a critical position.

Attention to details and understanding of financials and client impacts is paramount.

The position also requires an understanding of all related billing, reinsurance, and travel & non travel systems.

As an individual contributor the incumbent will be expected to have excellent communication skills to ensure all roadblocks to completing monthly tasks are highlighted and resolved in a timely manner.

A key responsibility of this role is to ensure impacted parties needed to resolve any roadblocks receive communication of key impacts and appropriate escalations are implemented to resolve the roadblocks.

Individual Responsibilities: Reconciliation and Billing of Monthly and Quarterly GB and Affinity Reinsurance Reconciliation of monthly and quarterly Travel & Non-Travel Billing Reports to complete billing by due date Complete monthly, quarterly journal entries associated with all billing functions by due date Complete reinsured client experience reports and support Pricing as needed Provide timely and accurate communication for roadblocks for monthly processing Analyze and Communicate to the appropriate parties and levels of roadblocks preventing completion of tasks Manage inquiries through Write off Mailbox regarding the Write Off procedures Provide input on AO project requirements as needed Provide project testing support as required Document all procedure changes that include full process flow Shared Responsibilities: Build relationships and establish a high level of credibility with Financial Reporting and Operational Business teams including Relationship Managers & Systems areas Identify and recommend opportunities to refine Operational Billing & Settlement processes Demonstrate initiative to identify and suggest new quality control standards Support a customer-centric culture aligned with the Canadian Division strategy by partnering, collaborating and communicating effectively with business areas including: Business Partners IS, Product, Compliance and Finance.

Identify and escalate customer service issues where appropriate Able to independently verify and reconcile information under review, ensuring accuracy of information and output delivered Provide insight into results and add value to business partners to assist in business decisions Job Requirements: Post-Secondary Thorough understanding of practical application of analytical tools and testing techniques Knowledgeable about financial services and insurance related products Strong interpersonal and communication skills required to liaise with colleagues and develop relationships across the organization to resolve project issues Proven ability to exercise flexibility and judgment in assessing business issues and associated risks while staying focused on project deliverables Proven analytical and problem-solving skills with the ability to quickly learn new concepts/processes Ability to establish priorities and manage tasks with accuracy and attention to detail Ability to negotiate, influence and resolve conflicts with project team members and flexible when faced with challenges and change Advanced knowledge of Microsoft Excel, Word, PowerPoint and Access Competencies: Sound financial judgement as it relates to financial obligations and reporting (SOX, 3416) Team player with the ability to influence, negotiate, & develop ”win-win” solutions Ability to make complex decisions independently when outcome of a faulty decision will be very public Excellent time management and organizational skills Demonstrated excellent customer service focus Skilled problem-solver and decision-maker Flexibility and adaptability Continuous improvement Client service Working Conditions: Occasional overtime (limited) Working outside normal business hours to support business month end and quarter end deadlines(limited) If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers.

As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

Manulife is an equal opportunity employer.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation.

Information received regarding the accommodation needs of applicants will be addressed confidentially.

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