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CLK 15R – Compliance Analyst

BC Public Service Agency

This is a Contract position in Victoria, BC posted July 13, 2021.

Compliance Analyst
Clerk R15

There are currently five permanent full-time opportunities and one temporary full-time opportunity until 01/31/2022 available. The temporary opportunity may be extended and/or may become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies.

An excellent opportunity for a client-focused individual who enjoys variety and challenge in their work day

The Property Taxation Branch is committed to delivering high quality service to taxpayers and homeowners across BC. The Branch is responsible for administering multiple property tax acts, billing and collecting taxes, and for adjudicating applications for various tax exemptions, loans, and grants.

Our Compliance Analysts play a key role in ensuring taxpayers are supported to receive grants they are eligible for and to comply with property tax legislation. They also play a key role in ensuring the Government of British Columbia raises tax revenues to support the delivery of programs and services.

Responsible for making account adjustments, providing detailed account information, and for determining eligibility for benefits. Compliance Analysts respond to high volumes of work and handle phone, email and web inquiries, all while delivering an exceptional service experience. They review facts of unclear cases, adjudicate claims, and review and audit applications for benefits and exemptions.

The capital of British Columbia, Victoria is a beautiful city, with beautiful beaches and harbours, and a variety of provincial parks to explore. Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from. This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits and much more. 

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. We acknowledge all Indigenous peoples on whose territories we work and play. We honour their connections to the land and respect the importance of the diverse teachings, traditions, and practices within these territories. Consider joining our team and helping us build an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor Amanda by email: IndigenousApplicants@gov.bc.ca or by phone: 778-698-1336.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile.  For specific position related enquiries, please contact Anne.Graboski@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.  For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • High School graduation or equivalent.
     
  • Minimum one (1) year experience providing direct service to citizens, clients or customers. Preference may be given to applicants with more years of experience.
     
  • Minimum one (1) year experience working in a compliance, financial and/or administration environment. Preference may be given to applicants with more years of experience.
     
  • Minimum one (1) year experience responding to and working effectively with potentially frustrated, hostile or angry individuals, using empathy, tact and fairness. Preference may be given to applicants with more years of experience.
     
  • An equivalent combination of education and experience may be considered.
     
  • Preference may be given to applicants with the following:
     
    • Completion of post-secondary education (i.e. diploma or certificate) in a related field such as Business, Public Administration, and Finance.
       
    • Minimum one (1) year experience in adjudication and/or auditing.
       
    • Minimum one (1) year experience interpreting and applying legislation, regulations and/or policies.
       
    • Minimum one (1) year experience analyzing data, and with audit/investigation procedures.
       
    • Minimum one (1) year experience working with property tax legislation, regulations and policies.
       
    • Minimum of one year’s experience working in a contact (call) centre environment.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting. 

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume required: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire (BASIC): YES – As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements.

 

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