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Branch Technology Specialist/Administrative Assistant


This is a Contract position in Victoria, BC posted July 11, 2021.

What is the opportunity?

RBC Dominion Securities located in Victoria, BC is looking for a full time Branch Technology Specialist/Administrative Assistant to join their team. You will act as a facilitator to manage the technology needs of the branch and you will also assist with the daily operations of the branch. The successful candidate should be familiar with current basic technologies and have some experience in the financial field. For more information, please visit:


What will you do?

  • Manage branch’s technology hardware and software matters in a facilitator capacity including  submitting tickets for telephone, computer, and software set ups, changes and cancellations
  • Troubleshooting of technology issues including managing hardware inventory
  • Preparing monthly cost allocation reports
  • Provide initial user training
  • Provide general administration support in a Branch floater capacity and provide back-up support to Branch Operations Dept. and Investment Advisor teams as needed
  • Reception activities, Deposit & Disbursement postings, Account opening approvals, Transactional reviews and approvals, scanning, filing and other activities as identified.
  • Answering phones, preparing account opening documents, submitting cheque, EFT and Bankwire requests, Submitting account servicing requests i.e. RSP/TFSA/RESP contributions & withdrawals
  • Preparing and processing client LOAs Letters of Authorization), Assembling portfolio review information, Assisting client’s with on-line accesses, Report retrievals and other activities as identified.


What do you need to succeed?

Must Have

  • Proficient in Outlook, Word, Excel and Video Conferencing software
  • A working knowledge of products (such as RRIFs, LIFs, RSPs, LIRAs, RESPs & TFSAs) used in the Investment Industry
  • Experience dealing with the public and delivering timely professional client service experiences
  • Administrative experience
  • Excellent organizational and time management skills, ability to successfully multi-task, effective communications skills, strong technology integration skills, ability to received direction from multiple individuals, has a strong eye for attention to details, and ability to deal with varying personalities


Nice to Have

  • Undergraduate degree
  • A familiarity with the Securities industry


What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  •  Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact 
  • Work in a dynamic, collaborative, progressive, and high-performing team 




About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.




City:  Victoria 
Address:  730 View Street, Suite 500 
Work Hours/Week:  37.5 
Work Environment:  Branch 
Employment Type:  Permanent 
Career Level:  Experienced Hire/Professional 
Pay Type:  Salary + Variable Bonus 
Required Travel (%):  0 
Exempt/Non-Exempt:  N/A 
People Manager:  No 
Application Deadline:  07/28/2021 
Req ID:  375031

Posting Notes:  

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